FAQ's & Support

GET HELP

Let us get you back up and running!

On the left we have provided the most common questions people ask us. If that doesn’t take care of your issue, please fill out a support ticket on the right. We’ll get to your issue just as quickly as we can.

FAQ's

Before contacting us please see if your question is answered below.

WHY DON'T YOU LIST PRICES ON YOUR WEBSITE?

We do not list our pricing for the simple reason that every website is different, and every client has different needs.  To list block prices would, in most cases, overcharge the client, or undervalue our work.

This is why we offer all of our perspective clients a 100% free consultation.  We want to hear exactly what your needs are, add any suggestions we may have to offer, and provide you with a custom price that is tailored to your needs.

WHAT IS A RESPONSIVE WEBSITE AND WHY DO I NEED ONE?

“Responsive”, is the industry term for websites that automatically recognize the device it will be displayed on, and format itself to display beautifully on that device.

In today’s world, people are using desktop computers less and less.  You need your site to look just as good on a cell phone or tablet as it does on a big screen.

HOW LONG WILL MY WEBSITE TAKE TO CREATE?

The short answer to that is… as long as it takes.  But seriously, every project is different.  The time it will take depends on the amount of detail that the client requests.  For example, a one page website may take a couple of days to complete, whereas a retail store site could take months to input thousands of products into the database.

We will, however, go over all of this before we begin work, and we will work hand in hand with you to meet your deadlines.

CAN I ACCEPT PAYMENTS ONLINE?

Of course!  We can either set up a Paypal module to accept payments, or use a payment gateway to accept credit cards directly into your bank account.

DO I HAVE TO PAY FOR HOSTING ANNUALLY?

Yes.  The cost of your first year hosting and domain name is included in the cost of your site.  We will remind you about 30 days prior to your site expiration date, and give you the opportunity to renew.

We cannot guarantee the cost of hosting or domain name administration after the first year, but increases generally are incremental.

WHAT HAPPENS IF THERE IS A PROBLEM WITH MY SITE? HOW DO I GET A HOLD OF YOU?

Simple.  There is a link in the menu at the top of our website titled “FAQ’S & SUPPORT”.  Simply fill out the form, and we’ll get right on it. We suggest using our support ticket as opposed to calling us because first, it comes right to us, whether we are in the office or out in the field, and second, we might just be with a client or in the field and not able to get to your voice message as quickly as we could a support ticket.

Your satisfaction is our main concern.  We will get you back up and running – or make any changes you need just as soon as we are able.

DO I REALLY NEED SEO?

Short answer – YES!  You spend a lot of money on a website.  And you have high expectations… Why settle for showing up on page 532 when people are trying to find you on Google?

We use tools and products to get you to the first page, and as high as we can on that page.  If your site does not show up in the first few, you’ve already lost the business to someone who did.

SUPPORT TICKET

Please complete the from and we’ll get back to you as soon as we are able.


HighMediumLow


First TimeSecond TimeSeveral Times